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FAQ

frequently asked question
  • Q: What is automated retail?

    Automated retail (ART) Provides an emerging distribution channel bridging the Convenience of online experience with the instant gratification of walking away with the product upon purchase.

    Automated retail is the future of self-service. Customers love the convenience of these retail vending kiosks as they can be placed in high traffic areas such as airports, malls, campuses and hotels. Retailers get an opportunity to generate net-new revenue and get low cost expansion into new non traditional venues. Brands get an opportunity to showcase and sell products and connect directly with their customers.

  • Q: What happens if my product doesn’t dispense?

    Kiosks are equipped with state-of-the-art laser sensors that ensure your product will vend. If for any reason the product is not dispensed, your credit card will not be charged.

  • Q: How does a customer to return a product at an automated retail store?

    The majority of our clients require their customers to return products at their other retail locations. Where the retailer does not have other retail locations, has unique solutions that take back products right at the automated retail location. Clients can contact customer service by phone or email, they will be provided a code. The customer can enter this code at the kiosk to open the dispensing gate. Once the item is checked by the merchandiser, the credit can be processed.

  • Q: Can you rent and return products at an automated retail kiosk?

    Yes absolutely! Have a look at Signifi’s Valet kiosk. This retail unit can rent products and then take them back into inventory. This is unique and can be used in manufacturing plants to loan out expensive tools, or at retail where phones, or books are rented out.

  • Q: What are the options for customer receipts?

    You may offer your clients printed receipts or provide them the environmentally friendly options of receiving receipts via email or texts … giving you the opportunity to collect valuable customer data.

  • Q: What type of products can be sold from these machine?

    Signifi’s has several hardware product lines and between these solutions can handle most weight, shapes and sizes of products (including temperature sensitive items). Dispense everything from cosmetics, jewelry to cupcakes. Call us to learn more

  • Q: What payment options are there?

    The Signifi Automated Vending kiosks can accept several different methods of payment. Some of these options include Pay Pal, mobile payments, RFID pay-by-phone, google wallets, reward or gift cards, debit card, loyalty card, student and employee ID badges.

  • Q: What options are available to customize the retail solution for our brand?

    Signifi’s marketing and design teams will take the time understand your brand goals and work collaboratively with you to bring your vision to life. we can take the branding to a new level, we can let you recreate the storyboard completely to incorporate any brand elements or processes that are unique to your company.

  • Q: What does omni channel mean?

    Signifi believes that retailers must move to an Omni Channel strategy, our products are designed from the ground up with this in mind.

    According to Wikepedia: The omni-channel consumer wants to use all channels simultaneously, and retailers using an omni-channel approach will track customers across all channels, not just one or two. In the brick-and-mortar channel, digitally-savvy consumers are entering stores already well-informed about a product’s features and prices, and expect store employees to know more than they do. [1] Using omni-channel retailing while working with the “Connected Consumer”,[2] all shopping channels work from the same database of products, prices, promotions, etc. Instead of perceiving a variety of touch-points as part of the same brand, omni-channel retailers let consumers experience the brand, not a channel within a brand. Merchandise and promotions are not channel specific, but rather consistent across all retail channels. The bricks-and-mortar stores become an extension of the supply chain in which purchases may be made in the store, but are researched through other “channels” of communication.[3] With omni-channel retailing, marketing is made more efficient with offers that are relative to a specific consumer determined by purchase patterns, social network affinities, website visits, loyalty programs, and other data mining techniques.

  • Q: How does automated retailing fit in omni channel strategies?

    Automated retail vending are a natural extension of the web, mobile and retail stores. The automated retail stores can integrate fully using the same database of products, prices, branding. They can even go a step further, imagine ordering on the web site and collecting the product at the automated retail store? Being able to see live real time inventory that is available at the automated retail stores while ordering on-line. Our Automated retail Spot Shops allow so much flexibility for branding, integrating seamlessly into the retailers omni channel strategy. With Signifi’s digital signage platform, retailers can push both live feeds and integrate pre-planned marketing messages in advance. It is all about staying connected to clients.

  • Q: Can I track sales remotely?

    Signifi’s retail solutions are powered with a cloud-based platform that allow you to track sales, change pricing, run reports, view out-of-stock items, set alerts, update content and manage your digital signage. This sophisticated back-end is being used by over 2,600 retail stores today. Learn more about our platform

  • Q: How is content updated to machines?

    Signifi’s cloud-based platform allows retailers complete control over their network of units. All content from product images, videos, prices, descriptions and promotions can be updated remotely and then scheduled for deployment.

  • Q: Does signifi provide merchandising and location finding solutions?

    Signifi provides location finding solutions as well as merchandising services globally Read more about our managed services.

  • Q: Why Signifi?

    With best-in-class robotic technology, deep software expertise and a strong retail understanding, Signifi’s goal is to transform your business and build your brand. When you combine our strengths with our passion for Automated Retail, you will find in us a great partner that is committed to your success.

  • Q: What are the requirements at the location for an automated store?

    We require an electrical outlet and an internet connection via a hard-wired Ethernet cord or a 3g/4g wireless USB.

  • Q: What makes Signifi different?

    Signifi provides an end-to-end solution, we are a technology company that understands retailing. We understand how to deploy and deliver quality support and service across the country. Our Kiosks are thoughtfully engineered, and our software is tested and proven. We collaborate with our retail customers to create innovative solutions and great customer experience.

Logos of companies using Signifi Solutions Inc. automated retail products.
case study / 17.9

Post Office of the Future

Canada Post

Case Study
case study / 17.10

Priceless Surprises
 

Mastercard

Case Study
case study / 17.11

expand brand reach
 

Staples

Case Study
Leading

Our Leadership

Signifi

Our management is diverse and well experienced, a powerhouse that can unlock massive opportunities for clients by combining the right strategy and solution at the right time.

Leadership
Our

Our
History

we automated retail

With over 12 years of experience, Signifi has designed and engineered solutions allowing retailers to deliver choice, convenience and simplicity through an engaging self-serve experience. We have had the privilege of working with prominent retailers and brands around the world across all time zones.

Future

Our
Vision

Automated Retail

Our vision is to develop solutions that solve today's retail challenges, transcend consumer expectations and inspire tomorrow's possibilities. Our ambition is quite simply to be the most inspiring and innovative Automated Retail company on the planet. We innovate and shape the way customers shop. We help brands connect with their customers